SHIPPING & RETURNS

Shipment

The shipping costs are added to the value of the goods in the shopping cart. You will be informed of the shipment via a tracking email. Please use the shipment tracking to ensure that your order arrives without any problems. If you do not receive the email, please check your spam folder.

Germany

DHL Standard GoGreen (2-4 working days) 4.99 €

EU

DHL Standard GoGreen (2-8 working days) 12,99 €

Switzerland & Great Britain 

DHL Standard GoGreen (2-10 working days) 26,99 €

Shipping to the rest of the world

DHL Standard GoGreen (2-10 working days) 45,99 €

Customs and additional fees may apply for shipping to countries outside the EU. Please contact the relevant authority in your country for further information. Please also note that for customs reasons we cannot accept orders from outside the EU with a purchase value of more than 1000€.

Return & Exchange

FROM GERMANY

If you would like to try a different size, color or model, please place a new order in our online shop.

Do you have a return?

How to do it:

• Please send us a short email to ethicalsportswear@ohohom.com.
• Information we need: Which items from your order do you want to return and for what reason.
• We will send you a return label via email via DHL.
• As soon as we receive your return we will refund the purchase amount.

What do I need to consider?

• The return period is 14 days.
• The items must be in original condition
• Items must be unwashed and unworn.
• The hygiene stickers on the underwear must not have been removed.
• We only accept properly packaged goods. Please make sure that the goods do not fly around in the box; pad them with paper if necessary.
• We will not cover any additional costs such as customs clearance fees or cash on delivery costs. We do not accept such packages.
• Our returns are not free, but to make it as easy as possible for you, we will offset your shipping costs against the return costs.

We reserve the right to return items that are not in the stated condition at the customer's expense.

In these cases, customer support must be contacted

In the following cases please inform and contact our customer support ethicalsportswear@ohohom.com :

• You received a damaged or defective item
• Your package has been lost
• You have received your order twice
• You received an incorrect item

All other countries

If you would like to try a different size, color or model, please place a new order in our online shop.

To return an item, please send it back to us with tracking at your own expense:

Pfau Tec GmbH
c/o OH OH OM ethical sportswear
Wilhelmstrasse 49-51
49610 Quakenbrück

To ensure that your return is processed smoothly, please enclose the delivery note with your return. As soon as we receive your return, the purchase amount will be refunded to you.

For returns from non-EU countries, the invoice must be attached to the outside and the package must be marked with the word "Return" (handwritten is sufficient). Otherwise, import duties may apply.

What do I need to consider?

• The return period is 14 days.
• The items must be in original condition
• Items must be unwashed and unworn.
• The hygiene stickers on the underwear must not have been removed.
• We only accept properly packaged goods. Please make sure that the goods do not fly around in the box; pad them with paper if necessary.

We reserve the right to return items that are not in the stated condition at the customer's expense.

Thanks!